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FREQUENTLY ASKED QUESTIONS

Do you ship anywhere in Australia?

Yes!

How long will it take to ship a product?

Products are dispatched from our warehouse the next business day.

Do you ship to P.O. Boxes?

Unfortunately not.

Can I contact you about my order?

Most certainly, please either send us an email or give us a call – please see home page – “call a lighting expert “.

Are your products shipped securely?

Absolutely … Our couriers provide secure and fast delivery, and our products are packaged with utmost care and padding before being dispatched.

Do I need to register before I can purchase a product?

No, not at all, however, we do encourage this so we can keep you updated with the latest lighting trends and specials.

Do your lighting products have a warranty?

Most certainly, each product and supplier has different terms and warranty conditions. We pass on the full warranty from each supplier to our customers. Please contact us if you would like to discuss.

Do you have a safe online platform to pay?

Of course – your credit card number is never recorded or stored on our system but is sent to your bank over a secure encrypted internet connection.

Can I install the lights myself?

NO, all the lights on our website require the installation to be done by a licensed electrical contractor, and a safety certificate must be issued by them after completion. The only time you won’t require an electrician is when our product specifically says “DIY”.

Can I return my product?

Yes, if a product is no longer required or you've changed your mind, you have 30 days to return these goods to our warehouse. All products returned must be in their original packaging and must not have been installed. If the product box is damaged in any way this may affect the result of your return. If you would like to opt for a refund, a 20% restocking fee will be applied. The customer is responsible to arrange and pay for the product to be returned to our warehouse. If any product has been tampered with / or altered in any way, unfortunately, we cannot accept these items and issue a refund.

CREATIVE LIGHTING ONLINE

SPEAK TO AN EXPERT

Having over 25 years of experience in both the lighting and electrical industries, our team of knowledgeable experts are available to help guide you to the perfect lighting solution, tailored to your requirements, whether you're a homeowner, contractor, or business proprietor. Elevate your space with our collection of designer lighting.

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